Privacy Policy

1. Introduction

Express Mechanical A/C & Heating ("Company", "we", "us", or "our") operates the mobile and web application known as HVAC Pro Manager. This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our services and the choices you have associated with that data.

2. Information We Collect

We collect the following types of information:

• Personal Information: Full name, email address, phone number
• Location Data: GPS coordinates for job site tracking and technician dispatch
• Job Information: Details about assigned jobs, work history, and completion notes
• Device Information: Device type, operating system version, app usage data
• Financial Information: Expense records, payroll data (visible only to authorized personnel)

3. SMS / Text Message Communications

Express Mechanical A/C & Heating sends SMS text messages to employees and technicians who have been invited to use the platform. By accepting an invitation to join our platform, you consent to receive SMS messages from us, including:

• Job assignment notifications and updates
• Schedule reminders and appointment confirmations
• Platform onboarding and access links
• Important operational alerts from your employer

Opt-In: SMS consent is obtained at the time of employee onboarding when a supervisor or administrator sends an invitation via the HVAC Pro Manager platform. By providing your phone number and accepting the invitation, you consent to receive SMS communications.

Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS notifications. You may re-subscribe by replying START.

Help: For assistance, reply HELP to any message or contact us at the email below.

Message Frequency: Message frequency varies depending on job assignments and platform activity. Standard message and data rates may apply.

4. How We Use Your Information

• To provide and maintain our field operations management services
• To notify technicians about job assignments and schedule changes
• To send SMS notifications related to platform activity
• To allow participation in interactive features of our services
• To provide customer and employee support
• To gather analysis to improve our services
• To monitor the usage of our services
• To detect, prevent, and address technical issues

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers (such as SMS delivery providers) solely to operate our platform. These providers are contractually obligated to keep your information confidential.

6. Security of Data

The security of your data is important to us. We use industry-standard security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only as long as necessary for operational purposes or as required by law. You may request deletion of your data by contacting us at the information below.

8. Contact Us

If you have any questions about this Privacy Policy or our SMS practices, please contact us:

Express Mechanical A/C & Heating
Email: info@expressmechanicalac.com
Phone: (817) 510-7956